We assess refund requests fairly according to the agreed service, work completed, third-party costs and applicable law. This policy does not limit statutory consumer rights.
Before work begins
If the customer cancels before work begins, amounts paid will normally be refunded, less any clearly disclosed and non-recoverable third-party charges already incurred with the customer’s approval.
After work begins
Where work has started at the customer’s request, we may retain a reasonable amount for completed work and approved costs. Any remaining refundable balance will be returned to the original payment method. Custom work already supplied is not automatically refundable merely because the customer changes their mind.
Website and SEO projects
Deposits reserve capacity and fund initial work. The quotation will explain whether a deposit is refundable. If we cannot deliver a material part of the agreed scope and cannot provide a reasonable remedy, the customer may be entitled to an appropriate partial or full refund for the undelivered portion.
Technical-support sessions
If a session is cancelled before it begins, the session fee will normally be refunded. If assessment or support has already been provided, a reasonable charge may apply even where the underlying issue cannot be resolved. Where we determine at the outset that the requested service cannot be provided and no substantive work is performed, the applicable session payment will be refunded.
Recurring services
Recurring billing applies only after express agreement. Cancellation stops future renewals according to the notice period in the plan. Fees for a current period may remain payable where work for that period has begun or been completed.
Consumer cancellation rights
Consumers may have a statutory cancellation period for distance contracts. If a consumer expressly asks us to begin services during that period, they may be required to pay for work supplied before cancellation, and the right to cancel may be affected once a service is fully performed with the required acknowledgement.
How to request a refund
Email info@globeprintsolutions.com with your name, invoice or order reference, payment date, reason and requested resolution. Approved refunds are sent to the original payment method; banking times are controlled by the payment provider.
Chargebacks
Please contact us first so we can investigate promptly. This does not remove any right to contact your card issuer or payment provider.